Tech Buddy Company Policies

We take your privacy seriously. Here’s how we handle your personal information:

1. Information Collection: We may collect your name, contact information, and details about your tech issue.
2. Usage of Data: Your data will only be used to provide tech support and improve our services. It will not be sold or shared with third parties.
3. Data Storage: Any personal information collected will be stored securely and deleted after the service is completed unless otherwise required by law.
4. Third-Party Access: In cases where we use third-party tools like TeamViewer, we ensure that these services also comply with industry-standard security and privacy measures.

We use trusted software like TeamViewer to provide secure, remote technical support. By granting us access to your computer, you agree to the following:

1. Explicit Permission: You must provide explicit permission for us to connect to your device. We will always confirm this before starting the session.
2. Limited Access: We will only access the areas of your device necessary to resolve the issue. You can end the session at any time.
3. Data Privacy: No data will be transferred from your device to ours without your permission. We will not view or access your personal files unless they are directly relevant to the tech issue.
4. Session Recording: For quality assurance, remote support sessions may be recorded. You will be informed of this before recording.
5. Security: TeamViewer connections are encrypted and secure, but you are responsible for maintaining the security of your device once the session ends.

At Tech Buddy, we offer transparent billing for all services provided.

1. Service Rates: Our services are billed at an hourly rate or based on specific service packages, which will be agreed upon before any work begins.
2. Billing Methods: Payments are accepted through cash, credit cards, or check.
3. Refunds: If you are not satisfied with the service provided, refunds may be issued at our discretion based on the nature of the issue.
4. Invoices: Invoices will be sent to your email upon completion of the service, with payment due within 14 days.